Senior Program Manager

The Presidio Trust is seeking a Senior Program Manager within the Trust Operations Division. Once an Army Base, the Presidio of San Francisco is now a new kind of national park. The 1,500-acre Presidio is richly layered in history, is a natural oasis for wildlife, plants, and people, and offers iconic views known around the world. In its third decade as a park, public awareness and enjoyment of this exceptional place continues grow.

The Presidio Trust is scaling its program management practice to optimize outcomes of its varied and complex portfolio of projects. We are adding team members and evolving tools and processes to help ensure, across The Trust, strategic alignment, productivity/efficiency, effective decision-making, risk reduction, change effectiveness, and improved project ROI. This is all done in service to our ‘Forever Park’ north star and strategic goals.

The Senior Program Manager is a new, hybrid role created on the PMO team that will be responsible both for executing PMO functions and helping to drive our evolution. As a ‘right-hand’ to the PMO Director, and in partnership with team members across the agency, the Senior Program Manager will oversee PMO governance, training, and KPI reporting as well as drive continuous improvement of PMO practices. They will identify opportunities for improvement, develop and implement solutions, and drive change management for successful adoption of new best practices and enhanced processes. This person will lead key PMO initiatives and programs and provide guidance to other PMO team members and project managers.

This is a full-time position with benefits and a starting pay range of $126,842 to $150,531. The starting base salary is dependent on the experience and qualifications of the candidate. Applications received by May 17, 2024 will receive first consideration.  

Responsibilities

• PMO Evolution / Process Improvement:
  • Identify gaps and develop and implement project/program management best practice solutions, ensuring alignment with industry standards and the needs of the Trust, including: program governance, resource management, risk mitigation, stakeholder communication, performance measurement, and budget management.
  • Lead the identification and implementation of tool/tech enhancements to streamline processes and minimize manual and redundant work.
  • Monitor and evaluate PMO practice effectiveness and efficiency ongoing to drive continuous improvement and increase maturity/scale.
  • Build comprehensive solutions that consider all stakeholder impacts and include success criteria, documentation, training, transition planning, feedback loop, retrospectives, etc. across programs, projects and PMO operations.
  • Incorporate and advocate for change management best practices across PMO initiatives and programs.
  • Design systems, solutions and processes that enhance internal stakeholders experience related to PMO-related initiatives.
  • Perform research, analysis, and discovery to make informed recommendations in support of making the Trust a great place to work.
  • Balance and prioritize best practice and tool improvements with the agency’s current budget, capacity, regulations, and other parameters.
• PMO Execution / Operations:
  • Drive program management governance process across the portfolio, including communications, stage gate reviews, reporting, prioritization, risk mitigation, etc.
  • Support Annual Project Planning process and process improvement, working across the agency to drive department planning and budgeting, resource planning and capacity management.
  • Prepare reports on program status for management and other stakeholders. Manage KPI reporting, including annual goal and target setting, monthly and quarterly tracking, leadership reporting.
  • Develop and implement project and program management training for the Agency, which include in-house solutions and external resource recommendations.
  • e model and Provide coaching, training and guidance to project managers across the agency, on project management best practices.
  • Other duties as assigned.

Required Qualifications

• Bachelor’s degree or equivalent
• A minimum of 8 years of project management experience with at least 5 years designing and leading large, complex projects and change initiatives.
• Skills: project management, program management, process design or improvement, change management, Office 365 (including PowerPoint, Excel, Teams, Outlook, etc.), Visio, and Smartsheet or equivalent tool.
• Ability to synthesize complex problems utilizing a depth of expertise and an understanding of strategic priorities and current situation.
• Exceptional communication, presentation, and facilitation skills.
• Exceptional business savvy and general management perspective to support team effectiveness.
• Ability to navigate ambiguity, adapt to changing priorities and a dynamic environment, and lead others through change by establishing quick wins and building upon them.
• Exceptional listening and influence skills: ability to create credibility and trust with senior executives, advocate for teams, and listen and work effectively with individuals at all levels throughout the organization.
• Ability to manage, teach, or roll up sleeves and “just do it” as appropriate.

Desired Qualifications

• Demonstrated style that:
  • Fosters collaboration, creativity, and autonomy
  • Promotes a highly motivated, inspired and connected team and community of practice “ambassadors”
  • Drives strategic goal and operational KPI results
  • Models leadership and enterprise maturity, objectivity, good judgement, integrity, calm, clarity, openness to change and new ideas, and adaptability
  • Demonstrates the Trust core values of Service, Inclusiveness, Stewardship, Responsibility, and Sustainability
• A good sense of humor and a passion for the mission of the Presidio Trust

About the Trust Operations Division and Program Management Office

The Trust Operations Division supports both internal and external customers. Its purpose is to enhance the process efficiency of the organization, provide critical support services that make working at the Trust easier, and sustain strong relationships with employees, the public, and key stakeholders.  The division includes the Administration, Information Technology (IT), Project Management Office (PMO) and the Marketing and Communications Departments.

The PMO defines and maintains standards for project management, guiding agency partners in the use and adoption of best practices that support consistency and repeatability in the execution of projects, processes, reporting, and metrics.

Background Investigation

The Presidio Trust has identified this position as subject to an employment background investigation which shall consist of a review of applicable county, state and Federal criminal and civil records, state bankruptcy indexes, driver’s license. An individual’s granting of a background investigation and resulting report is voluntary. However, employment in this sensitive position is contingent upon the successful completion of an employment background investigation. The Presidio Trust may refuse to hire an individual, may rescind an offer of employment to an individual, or may review and terminate the employment of a current employee not successfully completing the background investigation.

The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. To apply, download the employment application from our website at www.presidio.gov/about/presidio-trust/careers and submit your application to our email address listed on our website.