The Presidio GO Downtown Shuttle is pass-restricted weekdays during the morning commute (7:30 am-9 am) and on every other shuttle trip during the evening commute (4:30 pm, 5 pm, 5:30pm, 6 pm). There are no pass restrictions on weekends or on the South Hills Shuttle routes.

How do I get a Presidio GO pass?

Presidio GO passes are distributed to those who live or work in the Presidio through the Presidio Residences Leasing Office or your employer. Presidio GO passes cannot be purchased. Other valid forms of ID include a Presidio Trust employee ID, LDAC employee ID, Bay School of San Francisco ID, and a MUNI Visitor Passport.

A MUNI Visitor Passport is not the same as a Clipper Card or monthly MUNI pass. It can be purchased for 1, 3, or 7 consecutive days of unlimited rides on MUNI, MUNI Metro, historic streetcars, and cable cars. Purchase a MUNI Passport at select retail locations or use the MUNI Mobile App.

Are the shuttles ADA accessible?

Yes, all the shuttles are ADA accessible and can accommodate up to two wheelchairs.

Can I bring my pet(s) on the shuttle?

Service animals are welcome on Presidio GO. Other animals must be kept in a carrier. Leashed and muzzled dogs may be let on the shuttle at the driver’s discretion but may not sit on the seats. Please do not bring your non-service pet on Presidio GO during peak commute hours.

How can I get real-time information about Presidio GO Shuttle buses?

There are several ways to get real-time information, including a live map:

Smartphone: Download the Transit App.
Text message: Text “Presidio [Stop ID #]” to 41411.
Desktop computer: Visit www.presidiobus.com.

Why can’t I get off at Van Ness/Union coming from downtown? Why can’t I get on at Van Ness/Union to go downtown?

Presidio GO can only be used as transportation to or from the Presidio. It is not intended to be used for travel within the City or as an alternative to MUNI.

How do I file a suggestion or complaint?

Please contact the Presidio Trust Transportation department at transportation@presidiotrust.gov or (415)-561-2739.

Who should I contact if I left something on the bus?

Please call (415)-286-6204 for information about lost and found items.

Why are there not more stops in San Francisco? Will the driver let me off at other locations?

The Downtown Route is an express service - this route has been specifically designed to connect riders to downtown San Francisco and regional transit services as quickly as possible. Adding stops slows down service and makes it more difficult to stay on schedule.

Why is my bus sometimes late?

General traffic congestion, road closures, and accidents may cause delays on the Downtown route, particularly during commute hours. You can track the bus in real time by visiting www.presidiobus.com. Delays of 10 minutes or more will also be reported via text message. You can sign up for these text message alerts here: https://presidiobus.com/alerts#login.

Why is the bus I am on so crowded?

The Presidio GO Downtown Route is most crowded during peak commuting times (7:30-9:00am and 5:00-6:00pm). The Presidio Trust monitors the ridership data for every trip. Currently, our most crowded trips are 8:15 and 8:30am leaving from downtown and 5:00, 5:15, and 5:30pm leaving from the Presidio. Use our Seat Finder Chart to find out which trips have the most seats available.

Occasionally a bus may become too crowded for any additional passengers. The drivers are aware of the maximum capacity of each vehicle and once that has been reached, they will inform those still waiting at the bus stop that they cannot take any additional passengers. If you feel uncomfortable boarding a crowded bus, please try travelling outside these peak hours if your schedule allows it.

Are there plans to increase service to address crowding?

Yes, there are plans to increase the frequency on the Downtown route during peak hours to help alleviate crowding. There has been another bus purchased and upon delivery, a pilot schedule with increased service will be introduced. The success of the pilot will be determined by whether the new schedule has a positive effect on the level of crowding.

How do I know if I am at the right stop?

Please use the Presidio GO Rider Guide to see photos and examples of the Presidio GO bus stops.

We have a large group (15+ people). Can we use Presidio GO?

If you are visiting the Presidio with a large group, please consider splitting your group up to visit different attractions at different times or hire alternative transportation to get around the park. Please contact the Transportation Department at (415) 561-2739 or transportation@presidiotrust.gov with questions.

It is past the scheduled departure time. Why has my bus not left the Presidio Transit Center?

As part of our policy, drivers wait up to five minutes for other routes to allow a timed transfer to/from other routes. When the Downtown route is running late, the Presidio Hills route waits up to five minutes to allow passengers to make their connection.

Are there bike racks on the shuttle?

Yes, each shuttle is occupied with a bike rack that accommodates two bicycles.

How is the Presidio GO funded?

The Presidio GO is funded by the Presidio Trust, the Bay Area Air Quality Management District, and Presidio tenant organizations. Presidio parking fees help fund the Presidio GO as well as other sustainable transportation projects.

How are the buses fueled?

The Presidio GO fleet is currently fueled on compressed natural gas and is transitioning to a battery-electric fleet. The first battery-electric bus is operating on the South Hills Route and the replacement of the rest of the fleet will take place over the next several years.

Presidio GO FAQs

Are there rules for riding Presidio GO?

When do I need a Presidio GO pass to ride?