Park Guide (Officers’ Club)

The Presidio Trust is seeking a part-time Park Guide to join the Visitor Engagement Department to help operate visitor facilities at the Presidio Officers’ Club on Fridays, Saturdays, and Sundays.

The Presidio of San Francisco, formerly a 1,491-acre Army post, is now a new kind of national park with a richly layered history; natural landscapes with wildlife and native plants; historic former military homes and buildings animated by 3,000 residents and 200 organizations; and some of the most iconic views of the San Francisco Bay. The park offers a welcoming mix of visitor experiences, including, environmental art, a network of trails, unique recreation opportunities and self-guided adventures. The Visitor Engagement Department provides welcoming and meaningful opportunities for all to enjoy their national park.

The Park Guide for the Officers’ Club supports meaningful park engagements and provides a positive and informative visitor experience at the Officers’ Club, for all visitors, especially those who may experience barriers to access. As the initial point of contact at the Officers’ Club, this position spends nearly 100% of their work time at an indoor public-facing facility. Park Guides handle a high volume of diverse questions and requests and are expected to be a resource for all visitors and volunteers who also support the Officers’ Club. This position will occasionally support the Presidio Tunnel Tops Park Guides who oversee visitor services at public facilities on the Tunnel Tops including the Field Station and Outpost. The primary audiences for both facilities include general park visitors, school groups, youth and families, community‐based and partner organizations.

Our ideal candidate has a passion for service and interacting with the public, and willing to continually learn and educate yourself about the history of the Presidio and share that knowledge and insights with the visiting public. This Park Guide role is a part-time position (24 hours a week), and must work regular weekends, and occasional holidays. If you are seeking interesting work in a beautiful new park site, we could be a great fit!

This is a full-time role with benefits and a minimum pay of $22.19 per hour and is included in a bargaining unit, specifically The Laborer’s International Union of North America, Local 792, United Public Employees of California. Applications received by August 23, 2023, will receive first consideration.

Responsibilities

• Facilities Management: Open and close the Officers’ Club Fridays, Saturdays, and Sundays. Replenish materials and supplies, support the maintenance and upkeep of the public areas. Coordinate closely with property managers on building maintenance and venue rental company on special events.
• Customer Service and Engagement: Proactively and warmly welcome visitors and orient them to the Officers’ Club and exhibition galleries as well as the entire Presidio. Provide an exceptional, inclusive and customer service-oriented approach when interacting with the public that is consistent, professional, friendly, helpful, and informative.
• Monitoring: Actively monitor exhibits for damage and/or issues. Enforce building rules and etiquette. Elevate issues, as needed, by alerting appropriate people including designated staff and/or proper authorities about public safety concerns and other resource needs.
• Collaboration: Work directly with park partners including the National Park Service.
• Events & Programs: Support a variety of visitor engagement activities including community events and programs. Coordinate and schedule school group/field trip visits and other activities.
• Volunteers: Assist and support the park ambassador volunteers and program.
• Other duties as assigned.

Required Qualifications

• High School diploma.
• Minimum of (2) two years of customer service and/or program experience or interacting with the public including youth, preferably in a park or cultural institution, or other public facing organization.
• Knowledge and experience working with communities historically underrepresented in national parks including BIPOC (Black, Indigenous, People of Color), low-income and working-class, and/or accessibility communities. Able to communicate effectively and have positive interactions with people from various backgrounds and cultures.
• Clearly communicate and present information both verbally and in written form. Comfortable speaking in front of large and small groups of visitors.
• Must be creative, energetic, curious, self-motivated, and passionate about sharing a love of history, nature, and parks. Skilled at taking initiative and recognizing what needs to be done. Ability to be flexible and multi-task effectively.
• Able to work independently with sound judgement and decision-making skills.
• Demonstrated ability to manage and diffuse difficult situations including service recovery. Must be an active listener.
• Strong interpersonal skills. Must be able to take direction and feedback in a constructive manner.
• Willing to work a flexible work schedule including weekends, holidays, and occasional evenings for special programs and events. The schedule for this position is Friday, Saturday, and Sunday 9am – 5:30pm.
• Must be comfortable working indoors and occasionally outdoors in all types of weather.
• Proficient with Microsoft Word, Excel, Outlook.
• Ability to lift and carry up to 50 lbs. short distances; stretch, grasp, kneel, twist, reach and bend.
• Reliable, personable and can meet and communicate effectively with a diverse clientele.
• Valid California Driver’s License

Desired Qualifications

• Bilingual in Spanish, Cantonese or other non‐English languages desirable
• Courses in parks and recreation management, history, ethnic studies, communication, education, tourism, or other related discipline
• CPR and First Aid Certification

About the Visitor Engagement Team

The Visitor Engagement Team is dedicated to welcoming people of all ages, backgrounds, and abilities to enjoy their national park. They encourage and facilitate access through three key functions: Visitor Services (including permitted recreational events and activities), Community Partnerships (encouraging community access and support of an inclusive and relevant park), and Volunteer Programs (engaging volunteers in stewarding the park and welcoming visitors).

Driver’s License Investigation & Review

This position requires a current, valid Driver’s License prior to starting work, and maintenance of a driver’s license throughout occupancy of the position. You will be subject to a driver’s license investigation as a New Entrant, and annual driver’s license reviews thereafter. An individual’s granting of an investigation and resulting reports thereafter is voluntary, however, employment is contingent upon the successful completion of a driver’s license investigation. The Trust may refuse to hire an individual, rescind an offer of employment, or review and terminate the employment of a current employee who does not successfully complete the driver’s license investigation.

COVID-19 Vaccination Requirement

All Presidio Trust employees must be fully vaccinated against COVID-19 or obtain an approved medical or religious exemption. Employment is contingent upon submitting a COVID-19 Certification of Vaccination or qualifying for an exemption when hired.

The Presidio Trust is an equal opportunity employer, offering a competitive benefits package. Complete the employment application on our website and email the completed application to jobs@presidiotrust.gov.